Hello, I've called Comcast a number of times to have cables removed that connect from the street to our house. The previous owner was a Comcast customer, but we are not. The cable lines hang down so low they are touching the grass which is a huge concern of ours. Whenever I've called Customer Service to have this taken care of they have told me that the previous owner with an active account needs to call. I explained that the previous owner does not have an active comcast account anymore and they told me there's nothing they can do. How can I get someone to come out and remove the extra wires that are a hazard?