Community Forum

Looking to downgrade to internet only

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New Poster

Looking to downgrade to internet only

I'm looking for options to downgrade my Double Play service to an internet only option.
I'm not interested in any other kinds of TV/Mobile/Home bundles.

 

Would an Xfinity Rep please PM or respond to begin the conversation.

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Frequent Visitor

Re: Looking to downgrade to internet only

Hi what speed do you have for internet currently and what  price point is your double play  plan?

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Expert

Re: Looking to downgrade to internet only

Thank you for visiting the forums! 

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Looking to downgrade to internet only

Hi, Jesus_Crit. Thank you for posting here in the community for support and awaiting my reply. I would be glad to take a look at your account to see what we can do as far as internet-only plans go. We can get started if you can please send me a PM with your first and last name, then we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side

 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Looking to downgrade to internet only

Thank you for letting me know everything has been taken care of with this. Have a good one!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!