We moved in with my father in law and his drive way is .3 miles right now we only have DSL from Frontier but would much rather have fast internet. We would need to run a new line. our Neighbor just ran a comcast line. Is there any way for me to piggy back off that. Our Driveways v off eachother so part of the cable is under ours. Every time I call comcast they tell me that there is not a box close enought to run to but that is proven wrong by my neighbor. Who do I talk to get help with this. I just keep getting transfered to different departments.
He did pay for it himself. Which I would also do but no one at comcast will come out and give me an esimate because they say there is no box close enough to us. Which I now know is not true. I just keep getting passed along. I tell them we would pay for it but they still wont do anything
Hi Minimimi11, thank you for reacing out here and welcoem to our forums. I can help review any open serviceability tickets and submit one to our local team accordingly for you. Please send us a private messag ewith your full name and address to begin.
A site survey was conducted for my house a couple of weeks ago, and the estimate was $11K to extend the cable 650 so my house could be serviced. Comcast has the infrastructure along our street but didn't take into account the setbacks for the neighborhood. Therefore, only 2-3 homes out of 25 or so can hook up without having extensions. Can someone please help me with this?