Hi Daragoth, thank you for reaching out here on the Xfinity Forums and I can assist reviewing this for your. Could you please send me a private message with your account information (your name, address and account number).
Well I sent ComcastPhill a PM with the info requested, but have not heard back.
Depending on if I hear back from him by tomorrow (which I don't have a lot of confidence I will with my recent negative experience with Comcast in general), I plan on going into the local branch, asking to see the Supervisor and depending on how that goes either demanding the 12 month Contract I didn't knowingly agree to be removed from my account and I be credited for the past several months I've paid for because I should have been paying $10 less then I actually have been. Or if he/she refuses then I will inform them that I'll be seeking a lawyer as I was scammed and blatently lied to by one of his/her agents and signed something that I was told was something else.
So let's hope it doesn't come to a legal outcome, but a choice has to be made and I hope Comcast doesn't act stubborn and refuse to refund and reverse something I would NOT have agreed to had I known what the Agent was having me sign (or had he been truthful and not outright lied to my face).
Hi Daragoth, thank you for the update via private message and glad to hear our local team was able to help you. Please feel free to reach out if you have any questions in the future.
Thank you for your time.