I received a letter saying that I need to purchase a new modem due to increased internet speeds. I went to mydeviceinfor.xfinity.com to view the list of certified modems. It had a toggle listing the speed required. Can you please tell me what speed is needed for this update.
Hi Kimdidier, I can review which modem is needed for your speeds and help point you in the right direction. Can you please send me a private message with your account information (your neam, address and account number).