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Linked Accounts

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Linked Accounts

I'm moving and ordered and paid for a new service. I received a text to confirm but when i went to create a new user it said my email address was already linked to an account. How do I link the new account with my current account? 

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Re: Linked Accounts


@Denise87 wrote:

I'm moving and ordered and paid for a new service. I received a text to confirm but when i went to create a new user it said my email address was already linked to an account. How do I link the new account with my current account? 


Hello, Denise87! Welcome to the Xfinity Forums.

I'm sorry to hear you are having trouble updating your account details at your new address. I see it has been some time since you created this thread and wanted to check first to see if you were able to get it corrected or if you were still in need of assistance?


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Re: Linked Accounts

Hello, I was able to get this corrected by talking to a customer service rep. Thank you for responding though