Wow, that a nice clear picture.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
I can't guarantee we will have someone out today, but I will try my hardest. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.