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Line improperly installed by Comcast

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Line improperly installed by Comcast

A while back landscapers cut our line.  Comcast came out and re-installed lines and tucked them under our siding above our back garage door and around the perimeter of the house.  Around the garage door, the siding immediately separated a little and we accepted it...we should have not accepted it. Now about a 6 foot piece is flapping and exposing the wiring.  I am waiting for the siding piece to crack and/or fall and hit someone in the head.

Is Comcast responisble for properly fixing the wiring and siding?  And how do I accomplish this as I am getting quite concerned.

Please advise and thank you!



Re: Line improperly installed by Comcast

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Line improperly installed by Comcast

Hello DeniseJ1. I can assist with getting a Damage Claim ticket started for you, so our local team can evaluate the damage and work with you toward a solution. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.