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Line from pole to my house

New Poster

Line from pole to my house

Not sure which location to post this. I purchased the prepaid internet starter package. I just realized that the line from the pole to my house had been broken. I had Comcast years ago but the line must have been broken when a tree came down in one of the hurricanes. Will Comcast come out and run the line from the pole to the house. The Comcast box is still on the side of my house.
Expert

Re: Line from pole to my house

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Line from pole to my house

Hi,Davjohn50 - I can review your request, please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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