Community Forum

Line extenders in street keep burning out leading to no services at all

New Poster

Line extenders in street keep burning out leading to no services at all

Over the past few weeks we have had technicians (3) come out and determine no signal at curb. They file a maintenance ticket where infrastructure techs come out and replace a line extender somewhere along the path in the street/community. This has happened 3 times in the past several weeks. Typical sequence: Services out; Tech diagnoses no signal at curb and calls in a maintenace ticket; Maintenance replaces line extender somewhere in street; Services work for a few hours or a day; All services out; Rinse and repeat.  There is some root cause that keeps resulting in this lack of service. Seems to have happened after a severe thunderstorm a few weeks ago which caused a wide area outtage. Has this happened to anyone before? Now going on 4th cycle of no services (phone, internet, cable).