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Lied to my costumer service representaive

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Lied to my costumer service representaive

I called two weeks before my contract was up to see what new plan I could get.  I was told that because I transferd service to a new address that my contract was extented anoter two years and that i could not get into a new promotion.  Come to find out this was all was a lie so that the person could just get me into the same deal but at more cost.  It is very infurating that sales reps lie in order to get an extra sale.  Unfortunately Comcast is the only provider that can provide the internet speeds that I require.  

Expert

Re: Lied to my costumer service representaive

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Lied to my costumer service representaive

Hi blackxout, apologies for your experiences.  I can assist reviewing promotions on my side for you and see what we can do to reduce your monthly cost,  please send me a private message with your account information (your name, address and account number). 

 

Thank you