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Often several stations broadcast in Spanish. Cbs,bbc, abc, fx, 137 etc. my system is set for English. To change requires 4 steps so you can't make mistake by pushing a wrong button on remote.  Happens with main channels ( cbs etc) when football is on.  It is extremely frustrating and no chat agent can correct. I must demand a tech appointment.  

Ready to change to direct or other cable company.