Community Forum

Just signed up for Xfinity Double Play but I was sent a PR150BNM. Is this normal?

Highlighted
Regular Visitor

Just signed up for Xfinity Double Play but I was sent a PR150BNM. Is this normal?

For reference see this other users post: https://forums.xfinity.com/t5/X1/Xfinity-sent-me-a-PR150BNM-to-replace-a-small-X1-box/td-p/3158445

I just changed my plan from only internet, to the Internet + TV "Standard Double Play" package.

The box i received is model # PR150BNM and upon hooking it up i noticed that i was unable to access any of the X1 services. When i started a chat with a customer service representative they kept saying that it was X1 compatible, but i don't think they knew what i was talking about.

Am i correct in assuming that this is an outdated box that isn't X1 compatible? Does it cost more money to have an X1 compatible box?
Official Employee

Re: Just signed up for Xfinity Double Play but I was sent a PR150BNM. Is this normal?

Hello @jregan519, thanks for reaching out to our Forums! I'm happy to hear you upgraded your services, but I'm sorry to hear that you may have not received the correct box. I would be more than happy double check everything on my end and send out another box if needed. Can you please send me a private message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Just signed up for Xfinity Double Play but I was sent a PR150BNM. Is this normal?

@jregan519, though I did not hear back from you in our private message, I am delighted I was able to assist you with getting the correct box sent out. Please be sure to reach out to us for any future issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!