Hello @jregan519, thanks for reaching out to our Forums! I'm happy to hear you upgraded your services, but I'm sorry to hear that you may have not received the correct box. I would be more than happy double check everything on my end and send out another box if needed. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@jregan519, though I did not hear back from you in our private message, I am delighted I was able to assist you with getting the correct box sent out. Please be sure to reach out to us for any future issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.