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Just answer the <edited> question!

Contributor

Just answer the <edited> question!

Why Can't ANYONE Just Just answer the <edited for violating forum guidelines> question? I know it has been answered, BUT Xfinity/Comcast HIDES IT! I have read every page concerning the Reset the Companion Cable Box to the Factory Defaults. The "Check for Best Answer" is CHECKED and the "Reply" is disabled. 

<edited for violating forum guidelines> 

I think my $200+ per month Entitles me to the Answers.

If I cannot get Answers to MY Questions, maybe the Answers should be Posted where than can be easily found. 

<edited for violating forum guidelines> 

Expert

Re: Just answer the <edited> question!


@hmaerz6 wrote:

Why Can't ANYONE Just Just answer the <edited for violating forum guidelines>  question? I know it has been answered, BUT Xfinity/Comcast HIDES IT! I have read every page concerning the Reset the Companion Cable Box to the Factory Defaults. The "Check for Best Answer" is CHECKED and the "Reply" is disabled. I suppose someone is going to tell me the Problem is with my PC.

<edited for violating forum guidelines> 

I think my $200+ per month Entitles me to the Answers.

If I cannot get Answers to MY Questions, maybe the Answers should be Posted where than can be easily found. 

<edited for violating forum guidelines> 


customers do not normally want nor need a reset. can you explain why you want it reset to factory condition? That process is done when the boxes return to the warehouse for refurbishment. If you are having a problem please say if you have X1 service or xfinity service and state the problem you are having. 



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Contributor

Re: Just answer the <edited> question!

Your kidding... Right? All Reminders are Set to do what's Expected.

1) All Reminders have been moved from the Smaller xfinity Box to the Larger xfinity Box. I didn't Set them that way. When I try to Add or Modify a Reminder on the Smaller Box, I get "Sorry, we're having some trouble The Reminder Service is currently unavailable. We are working quickly to resolve the issue. Please try again in a few minutes. XRE-06030" 

<edited for violating forum guidelines> 

2) At the same time, the Caller ID stopped showing up.

3) When did CMT become a Pay Channel?

4) I have the Menu/Guide SET TO "Free To Me", but when I check it by Double pressing the "Guide" Button on the Remote, it comes up on the "Set Your Guide View" and as "HD Channels". The Guide shows HD Channels. It doesn't Always help to Reset it.

This Issue is Intermittent.

This Issue is No Longer Intermittent. It is Constant.

Expert

Re: Just answer the <edited> question!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: Just answer the <edited> question!

Hi hmaerz6, 

 

I can help address your equipment issues. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Contributor

Re: Just answer the <edited> question!

To what end? So someone can tell me to;

1) Shut Off the Cable Box for 10 seconds and Switch it back On?

2) Unplug Same for one minute and plug it back in?

3) Tighten (Finger Tight) the Cable Wires?

3b) Loosen Said Wiires?

How is all that going to get the Reminders, the on Screen Caller ID, and keep the "Select Your Guide View" Cable Guide Option to "Free to Me"?

I still get "All Reminders have been moved from the Smaller xfinity Box to the Larger xfinity Box. I didn't Set them that way. When I try to Add or Modify a Reminder on the Smaller Box, I get "Sorry, we're having some trouble The Reminder Service is currently unavailable. We are working quickly to resolve the issue. Please try again in a few minutes. XRE-06030".

 

Contributor

Re: Just answer the <edited> question!

You know, sometimes One can figure things out. After an intensive and exhausting search (Over MONTHS) I found out ONE (1) thing about ONE (1) Issue and it's XRE- Code.

<edited for violating forum guidelines> 

Official Employee

Re: Just answer the <edited> question!

Hi, hmaerz6 - I can take a look at your reminder issue if you send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Otherwise, we won't be able to help. The error message you get (XRE-06030) indicates that reminder scheduling service is down and I actually see why. 

 

Click on my name ComcastElla, then click Private Message Me.

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Contributor

Just answer the <edited> question!

Since I can't "Reply" (It appears) <edited for violating forum guidelines> 

Contributor

Re: Just answer the <edited> question!

  Here is what I love the MOST; "Xfinity My Account<online.communications@alerts.comcast.net> Your bill is ready".

WHY a Private Message? What is the Big Secret? I do not know you. I can not just trust anyone. This Site asks that we Post PUBLICALLY  so Others may BENEFIT from it.

Now I find my second Cable Box (The one with the Issues) is not even Listed on my Account. <edited for violating forum guidelines> 

I don't have to be Professional... I am a Paying $200+ per Month Customer. I Pay for two Boxes and ONE Box DOES NOT WORK RIGHT!

I only visit Xfinity/Comcast once a month. Guess why!

1) To PAY MY BILL IN FULL!

2) I'm fed up with having to "Sign In" more than twice and still NOT getting ANY answers!

Keep Banning me. <edited for violating forum guidelines> 

<edited for violating forum guidelines> If you can turn Cable on or off, Change Programming, Send Updates, and etc. you can FIX the Issues I am having WITHOUT a "Private Message" and all the info you "CLAIM" to need.

"Xfinity My Account<online.communications@alerts.comcast.net> Your bill is ready". Give me a break!

Official Employee

Re: Just answer the <edited> question!


@hmaerz6 wrote:

  Here is what I love the MOST; "Xfinity My Account<online.communications@alerts.comcast.net> Your bill is ready".

WHY a Private Message? What is the Big Secret? I do not know you. I can not just trust anyone. This Site asks that we Post PUBLICALLY  so Others may BENEFIT from it.

Now I find my second Cable Box (The one with the Issues) is not even Listed on my Account. <edited for violating forum guidelines> 

I don't have to be Professional... I am a Paying $200+ per Month Customer. I Pay for two Boxes and ONE Box DOES NOT WORK RIGHT!

I only visit Xfinity/Comcast once a month. Guess why!

1) To PAY MY BILL IN FULL!

2) I'm fed up with having to "Sign In" more than twice and still NOT getting ANY answers!

Keep Banning me. <edited for violating forum guidelines> 

<edited for violating forum guidelines> If you can turn Cable on or off, Change Programming, Send Updates, and etc. you can FIX the Issues I am having WITHOUT a "Private Message" and all the info you "CLAIM" to need.

"Xfinity My Account<online.communications@alerts.comcast.net> Your bill is ready". Give me a break!


@hmaerz6 - You wouldn't be able to access our Xfinity Help & Support forums if you were banned. We ask to send us a private message because we have the policy to follow. We don't discuss customers' account details publicly and in order to troubleshoot your issue, we have to have your account information. If you don't want or don't trust us - we respect your choice but we won't be able to help you. I can't tell you what's wrong with your cable box without checking your account. I hope it makes sense. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!