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Just Purchased The Extreme 300 plan still seeing previous speeds.

New Poster

Just Purchased The Extreme 300 plan still seeing previous speeds.

As mentioned I just purchased the extreme 300 plan put when I look at my account it seems to still be showing my previous plan. Also when I check my Internet speed with any speed test it seems to max out at 75mbps down which is what my previous plan was. I just talked with support and they said I should be seeing a speed increase but alas I am not. Any help would be much appreciated!

Official Employee

Re: Just Purchased The Extreme 300 plan still seeing previous speeds.

Hi dmaffet08,  apologies you are still getting you old speeds and I will gladly review your bootfile  on my side for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you

New Poster

Re: Just Purchased The Extreme 300 plan still seeing previous speeds.

Can we get help with the same issue?