In a nut shell, this may not be the forum, but seems I cannot find where to express my feelings to customer service.
I have had cable for many years, and have always been up with payments.
Unfortunately due to illness got behind 1-month, but made arrangements, but a call from a rude customer service rep was uncalled for.
So it's over, time to move on to another company.
My only enjoyment being a senior was to have basic cable and wi-fi- but apparently I was not a valued customer as I so thought.
I wish all well, and when I am well enough will seek other options.
Enjoy your services. Moral to all of this, is not let any customer rep demean you, or disrepect you, it sinks in deep.
No one from Comcast should be rude or disrespectful to you. That's not okay.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
silver65, thanks for posting.
I want to apologize for the experience you had with the customer service specialist. We truly appreciate your business and never want you to feel demeaned or disrespected. I'd like to make this right. Please send me a private message with your name and phone number so I can assist.