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It's impossible to get XF to stop billing me when I don't have an account anymore

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Frequent Visitor

It's impossible to get XF to stop billing me when I don't have an account anymore

Xfinity keeps trying to bill me on XF mobile, when I DO NOT HAVE AN ACCOUNT with XF Mobile, I cancelled last December.
I have tried repeatedly, on chat and on phone to stop this.
I have finally just cancelled my entire credit card to make you stop doing this.
Even though I have proof, and many copies of chat transcripts agreeing that I no longer have an account, XF continues to bill me. What you are doing is illegal, and now I've cancelled my credit card to make you stop it.

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Official Employee

Re: It's impossible to get XF to stop billing me when I don't have an account anymore

Hi @SJH134

 

Thank you for using the Xfinity Forums to bring this to our attention. I'm sorry for the experience you're having. I can understand why this would be an inconvenience and would like to investigate further to see how I can help. Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message." 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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