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Issue: "Received a fault from Identity Credential Service" when attempting to change user role to "U

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Issue: "Received a fault from Identity Credential Service" when attempting to change user role to "U

@ComcastMichael 
Heyo Found this:
https://forums.xfinity.com/t5/Customer-Service/Unknown-Server-Error-when-changing-access-level/td-p/... and I am still having this issue.

I am following the steps outlined here:
https://customer.xfinity.com/users/14658443160001570/update-role

However when I am trying to increase a users role from "Unrestricted" to "Unrestricted with billing permissions" I am receiving the following error:

Received a fault from Identity Credential Service

Error.png

 

 
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Re: Issue: "Received a fault from Identity Credential Service" when attempting to change u

Note that Comcast has been making changes and has renamed the 3 secondary user categories:

 

  • "Unrestricted with billing permissions" is now "Manager".
  • "Unrestricted" is now "Member".
  • "Restricted" is now "Viewer".

See https://www.xfinity.com/support/articles/simplified-user-roles-and-permissions.

 

Also note that if you add a Manager or Member user, you have to use the poorly documented "invite" process where you provide an email address and/or mobile phone number for the user you are adding, and they respond to the "invitation" by providing username, password, and password recovery information. If adding a Viewer however, you fill in the username, password, and password recovery information. not the user you are adding.

 

This is documented, sort of, at https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses.