Multiple on holds, multiple scheduled call backs and ‘in-line’ for call back - three days later no luck. Suggestions ? since their app also is horrible...
Are you paying any attention to actions taken over COVID-19 virus?
Companies still open are working with limited help, and priorities come first.
Thanks for turning to the Xfinity Forums for help. Due to the COVID-19 pandemic, we are experiencing longer wait times than usual. I'd be happy to help address your concerns here over the forums and if we need to chat in a private message, we can do so. Can you please provide more details of your experience and how we can help? Are you having billing issues, technical issues?