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Is there anyone actually answering phones at Xfinity

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New Poster

Is there anyone actually answering phones at Xfinity

Multiple on holds, multiple scheduled call backs and ‘in-line’ for call back - three days later no luck. Suggestions ? since their app also is horrible...
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Expert

Re: Is there anyone actually answering phones at Xfinity


@OldePole wrote:
Multiple on holds, multiple scheduled call backs and ‘in-line’ for call back - three days later no luck. Suggestions ? since their app also is horrible...

Are you paying any attention to actions taken over COVID-19 virus?

Companies still open are working with limited help, and priorities come first.

 


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Official Employee

Re: Is there anyone actually answering phones at Xfinity

Hi @OldePole

 

Thanks for turning to the Xfinity Forums for help. Due to the COVID-19 pandemic, we are experiencing longer wait times than usual. I'd be happy to help address your concerns here over the forums and if we need to chat in a private message, we can do so. Can you please provide more details of your experience and how we can help? Are you having billing issues, technical issues? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!