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Is there an easy way to report an outage?

Frequent Visitor

Is there an easy way to report an outage?

Last two days, I keep losing internet connectivity.  DNS and no internet connection.  Modem appears to be properly bonded.  

I open the Xfinity Account app on my phone and No Outages are reports and "Everything Looks Good."  So, I head to chat which makes me log in to get to an agent.  The agent then asks for full account name, address, social, etc...  Since I just logged in, why do they insist on making this difficult to report an outage where I have to use my phone's keyboard.  

My electric company makes it easy to report an outage which they then investigate. 

Is there an easier way? 

Thx
Mark