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Is anyone actually able to talk to a service agent??

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Regular Visitor

Is anyone actually able to talk to a service agent??

I spent 1:43+ on hold today trying to get my new X1 service activated (the TV box complains that 'some account details need to be completed').  At the 1hour, 44minute mark there was a ring and then hung-up.  I'm on hold for another hour-plus attempt (sigh)...  Is anyone acutally able to talk to a customer service agent given the coronavirus situation??  I would have thought a technology company like Xfinity/Comcast would be setup for for work-from-home better than most.  Guess not!

Ironically, trying to schedule a call back on the website results in a "Sorry, That Didn't Go As Planned" - so no easy workarounds.

 

Anyone have a trick for talking to a customer service rep?

 

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Frequent Visitor

Re: Is anyone actually able to talk to a service agent??

Honestly, the best luck I've been having is someone responds to your post in the forums and then you're directly chatting with someone. Good luck! Right there with you!