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Is Special Offer Phone Call a Scam?

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New Poster

Is Special Offer Phone Call a Scam?

I received a phone call from (404) 266-3250 claiming that they were Comcast/Xfinity and asking whether I was interested in a special offer.  They knew my name, cell phone number, email address, how much I pay per month, my length of contract, and roughly how long I've been a subscriber.  They would not, however, email me the special offer so that I could review it in writing.  Is this a scam or a legitimate phone call?

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Expert

Re: Is Special Offer Phone Call a Scam?


@Synology wrote:

I received a phone call from (404) 266-3250 claiming that they were Comcast/Xfinity and asking whether I was interested in a special offer.  They knew my name, cell phone number, email address, how much I pay per month, my length of contract, and roughly how long I've been a subscriber.  They would not, however, email me the special offer so that I could review it in writing.  Is this a scam or a legitimate phone call?


As a matter of principal; I just hang up on calls such as this. It is more than likely an outside party contracted to up-sell and gets a comission for doing it.

 

The "down-side" is that you will loose any "grandfathered channels" by changing service (a computer bug.). Best place to make changes is in-person at a local service center, or calling for changes when you really need, or want them.


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Expert

Re: Is Special Offer Phone Call a Scam?

I thought it was interesting that I just received an unsolicited call from someone (foreign accent) claiming to be from Direct TV. Number was not listed as from Direct TV.


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Re: Is Special Offer Phone Call a Scam?

I just received a similar call only it was from the actual Xfinity Customer Service number (800) 934-6489. They said they could reduce my internet service to an amount that is more than I'm currently paying, when I asked them why would I accept a "reduced" charge that is more than I'm paying they hung up! Surely a scam!!

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Expert

Re: Is Special Offer Phone Call a Scam?

You can opt out of Comcast solicitations here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx and you can opt out of Comcast email solicitations here: https://pc2.mypreferences.com/Comcast/OptDown/opt-down


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Re: Is Special Offer Phone Call a Scam?

I just got a call from this number also. Area code said atlanta Georgia and they knew some things about my account and I gave them some of my info. Am I safe????
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Re: Is Special Offer Phone Call a Scam?


@A121 wrote:
I just got a call from this number also. Area code said atlanta Georgia and they knew some things about my account and I gave them some of my info. Am I safe????

NO!!!

 

Depending on what information you gave them, they will keep calling , or worse.

 

Didn't you read what we posted here?


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Re: Is Special Offer Phone Call a Scam?

@A121
You can call in and see if you were called and if there are notes on your accounts

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Re: Is Special Offer Phone Call a Scam?

just got this call today.  didnt hear phone ring so i didnt answer it. no voicemail = you dont want me to call you back in my book so i always ignore them. now i know to block so they cant call back