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Irrigation Line Broken During Cable Drop, and Trying to Cancel TV service with no luck

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Irrigation Line Broken During Cable Drop, and Trying to Cancel TV service with no luck

We had our irrigation line broken during our cable drop. I have contacted customer service multiple times and no one seems to be able to understand.. or help me actually solve this problem.

 

I have also been trying to cancel my tv service for multiple days as well with the same issue.

 

Not sure why empolyees can't take care of very simple request.

Expert

Re: Irrigation Line Broken During Cable Drop, and Trying to Cancel TV service with no luck

@Skibrett3211 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Irrigation Line Broken During Cable Drop, and Trying to Cancel TV service with no luck

Hello @Skibrett3211, thanks for reaching out to our Forums! I'm sorry to hear about the troubles you have experienced thus far with trying to get this line fixed and the TV service removed from your account. I would love to assist you with both of these things as well as be of any other assistance needed. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Irrigation Line Broken During Cable Drop, and Trying to Cancel TV service with no luck

@Skibrett3211, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this broken line and removing the TV service from your account. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!