I've asked a Comcast employee to help you. You should expect a reply in this thread.
I can assist you. You should now be able to send a private message. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.
Hi U072508 -- This is not what you have been told. As we've let you know, your order is being handled by our iPad Fulfillment team. They will get your order fulfilled as quickly as possible.