Community Forum

Ipad offer

Regular Visitor

Ipad offer

I placed an order for that 128GB ipad for $5 a month almost 2 weeks ago.. when i placed the order i got an email with a copy of the contract and agreement. It said the ipad would be delivered in 5 to 10 days.. i never got an email with tracking. When i look up the status it says "pending fulfillment eligibility" whenever i call or chat the agents seem to not have a clue what i am talking about and i just get the runaround. I work in customer service for a phone company so i am never one to complain but this is insane. Can someone help me??
Tags (1)
Official Employee

Re: Ipad offer

 

Hello Alexfried3, I am more than happy to look into this for you and provide an update on your order. To get stared, can you please send me a private message by click on my name (ComcastAmir) and provide your full name and account number. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!