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Ipad offer

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Ipad offer

Hi.

Tried to buy a Ipad on a promotional email ad they sent me.

 

 

 

 

 

Watch all your favorites on your amazing new iPad.

 

Get a 128GB iPad in Space Gray for just $5.00 a month, for 24 months. Stream all the best TV shows and movies, wherever and whenever you want.

 

 

 

    Buy Now    

 

 

 

.

 

Sounded good so on 3/17 I ordered it.

They have billed me

Other Charges & Credits

Wifi Ipad 1 of 24 03/17 5.00

Device Installation Plan

 

I have not received either the Ipad or an order/ship date for the Ipad.

SO, I called. And called and called… after HOURS on the phone no one can answer where the ipad is or if it is coming. They state that 10 days is the worst case but its been a month. I asked to have the $5 charge removed and I was TOLD I MUST PAY it and sometime if I do not get the Ipad they will look at crediting me the $5.

Called. Got tickets nice talk but no action.

Called on:

3/21 at 2:41 for 23m

3/21 at 2:31 for 10m

4/4 3:57 for 1hr

4/2 3:46 for 19 Min

4/3 4:05P for 12 min

4/9 at 10:14 for 24 min

4/11 4:15 for 54 min

4/11 5:12 for 58 min

 

Today I am told someone will get back to me BUT I must pay the $5 or my account will be noted as past due and possibility of credit rating issues.

 

Good Grief… They sent me the email. I just bought the item. They have NO issues billing but NO ONE can tell me where or if I will get the Ipad.

So they want my $’s without getting a product. I cant make this stuff up. IF someone did this to you on the street you would say it’s a scam.

I am at my wits end.

Can you help?  I have talked to supervisors and told it is escalated and they are sorry but still NO product.. but no problem tell me I have to pay!!!

 

 

Expert

Re: Ipad offer

Last I heard Comcast got a ton of orders for the iPads and they were having some supply issues. I know it's annoying, but I'd just give it a little time so they can catch up with the orders. Smiley Sad


I am not a Comcast employee. Please post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Ipad offer

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.