Community Forum

Internet

New Poster

Internet

After the storm I had this morning my internet not working and should you check to see if it's on your end
Highlighted
Problem Solver

Re: Internet

Maybe you can share your zip code to see if others are experiencing the same issue?

Have you called Customer Service 800-COMCAST or, if you can, looked at https://www.xfinity.com/support/articles/check-xfinity-outage-map

Joe V
(not a Comcast employee, just another paying customer)
Official Employee

Re: Internet

Mcjenny, thank you for reaching out here on the forums. I'm glad to hear you stayed safe during the storm you had. I would be happy to take a look at this further with you to get your service back up and running. Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!