Maybe you can share your zip code to see if others are experiencing the same issue?
Have you called Customer Service 800-COMCAST or, if you can, looked at https://www.xfinity.com/support/articles/check-xfinity-outage-map
Mcjenny, thank you for reaching out here on the forums. I'm glad to hear you stayed safe during the storm you had. I would be happy to take a look at this further with you to get your service back up and running. Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”