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Internet service outage

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Internet service outage

My Comcast internet service was out (continuously) from about 10 AM on March 15 to about 4 PM on March 23. By my calculations, this is 8.25 days out of the 31 days of March, or 26.6% of the time for which I paid Comcast $70 for that month. Since they did not provide that percentage of the service for which I had paid them, I calculate that they owe me a refund of at least $18.63. So far I have failed to find any way to communicate that to them (the Comcast Web site severely limits what any user can say, even in chats), so I hope this gets through to someone who can direct me to a proper response.