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Internet service change

New Poster

Internet service change

I changed my plan to Seasonal for the TV but left the Internet normal and full service. It appears they lowered the Internet to Seasonal as well (based on billing changes I noticed) and now my security cameras are off line. Does anyone know how to get ahold of an agent to fix this since you are caught in a constant virtual assistant loop because of the Corona issues?

I need the cameras working asap.

Official Employee

Re: Internet service change

Hello Jericho1031. We welcome you to the Xfinity Forums and thank you for creating your first post. Apologies you were having difficulties reaching an agent. I know how critical it is to have your security cameras online. I can help review your account's seasonal hold and get your service up and running. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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