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Internet has been down for days and we can't get help

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Internet has been down for days and we can't get help

Two days ago (Thurs, 4/9) the internet went down in the morning and we got a text message saying that there was an outage in the area. Late afternoon we got a text saying that the outage had been handled and internet was back up -- except it wasn't, we still had no internet. Furthermore, the wifi offered by our apartment complex (also Comcast) was also down. We checked all connections, power cycled everything, and ran all of the automated modem resets and diagnostics offered by Comcast. Calling, texting, or trying to report issues to the company all lead us back to these diagnostic tests which tell us we're fine even when we're not, and then ultimately disallow us from progressing to anyone that we can tell that WE DO NOT HAVE INTERNET thankyouverymuch.

 

In a household with an engineering student, a grad student TA who needs to run discussion sessions through Zoom, and a graduate working from home, having the internet completely down with no option to fix it ever is frankly unacceptable. Someone needs to contact us. The damage just keeps growing.