I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
Hi Kennymold -- I can help with your technical issues. Based on what you've said there could very well be a larger issue present. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll work with local tech ops leadership to find what's causing these issues and however to get them resolved.
Click my name (ComcastZach) and click Private Message Me.