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Internet down for days

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Internet down for days

Our internet has been up and down last week, and the last 2 days has been out completely. When I go on the app, it says there is a outage in your area. That's it. It tells me nothing else, it doesn't even say when it might be up. Then when you call there is no one to talk to. I don't have a clue what's going on or who to talk to, to see what's going on. Everything in our house runs off internet, and we have 4 kids at home. And since we stream everything we have nothing right now. And no answers. I'm really frustrated at the fact we are paying for a service we aren't even getting right now. What can I do? Please help.