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Internet Outage Every Night for 4 Nights -- N Palm Beach, FL

Frequent Visitor

Internet Outage Every Night for 4 Nights -- N Palm Beach, FL

Internet has browned out (slowed to a crawl) every night around midnight for the last 4 nights for about an hour.  Effects our neighbors as well. Comcast support is no help.  They wanted to send a technician during the day.  I explained that would be pointless and the issue happens only around midnight and our neighbors also have the issue.  This same story happened last year and lasted about a week.  This is rediculous Xfinity.  -- N Palm Beach, FL

Expert

Re: Internet Outage Every Night for 4 Nights -- N Palm Beach, FL

The way to get this repaired would be to have a tech visit. The tech will then escalate to the proper people to get it fixed. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Internet Outage Every Night for 4 Nights -- N Palm Beach, FL

Hello Marc-FL, the information that (nerdburg) shared is correct. It's best to have an in home tech come out and look into this for you, and if nothing can be found they can recommend that a line tech come out and check into the problem. I can assist you with scheduling a tech to come out, please send me a private message with your full name, street address, and account number and we can get this taken care of. 

Frequent Visitor

Re: Internet Outage Every Night for 4 Nights -- N Palm Beach, FL

As explained, thoroughtly, this effected all users in the neighborhood.  It was Comcast maintenance which was not reflected on the comcast status page.  Since then, maintenace has been reported somewhat more accurately so customers know.  You can view the xfinity status center here to learn more about outages, scheduled maintenance and service interruptions in your area.:
https://www.xfinity.com/support/status/