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Internet Essentials number hangs up automatically - been calling for almost a week

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Internet Essentials number hangs up automatically - been calling for almost a week

Ive been trying to contact xfinity internet essentials through reddit, twitter, and now these forums.

I have only been able to get ahold of someone through their 1800xfinity number, which i was redirected to another number.... 1-855-846-8376

the customer service person on twitter told me to use the same number when I asked why the number automatically hangs up... lol

 

so why is it that when I dial the 1-855 number, it automatically hangs up after the automated message ends?

how are customers getting through to the Internet Essentials tech support if the number disconnects right away?

 

my router isn't working and I'm calling them to set it up (no signal at new location)

 

UPDATE 1: Phone still hangs up automatically after automated message is finished. Why does comcast refuse to fix their own phone line?