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Internet Essentials Speed Upgrade

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Internet Essentials Speed Upgrade

Hello. I received an email March 18th that Internet Essentials speed was gonna be bumped up in a few days. Mine hasn't changed. Are you any closer to a precise date? Or was that a fake email signed off by Dana Strong in the message body?

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Re: Internet Essentials Speed Upgrade


@fugotta wrote:

Hello. I received an email March 18th that Internet Essentials speed was gonna be bumped up in a few days. Mine hasn't changed. Are you any closer to a precise date? Or was that a fake email signed off by Dana Strong in the message body?


It's a real e-mail. I've asked a colleague to take a closer look at your account to see what's up here. 

 

Speeds on Internet Essentials went from 15/2 Mbps to now 25/3 Mbps.  

 

We've been looking for ways to help through our Internet Essentials program, the nation's largest and most comprehensive broadband adoption program for low-income Americans. Effective March 16, we are putting in place two substantial program enhancements to help these families deal with this crisis.

  1. We will make it even easier for low-income families who live in a Comcast service area to sign up by offering new customers 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.

  2. We are increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.

We want to make it as fast and simple as possible to access this service:

  • To receive the increased Internet speeds, existing customers will not need to do anything.
  • For new customers, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

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Official Employee

Re: Internet Essentials Speed Upgrade

Greetings, @fugotta! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day and staying safe out there. Running off of ComcastTeds message, it looks like the speeds have been bumped up in your area. Can you please run a speed test at https://xfin.tv/2WXeRQW preferably with a wired connection to the modem and let us know what you get for upload and download speeds?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!