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Installation never showed up for initial install

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Installation never showed up for initial install

I had a schedule window of between 1pm-3pm   i received text message that technician was on the property at 1pm and would place the inside equipment at my dooor. that never happened. wwhen i  reached out on the site and connected to a chat agent. ...i was told someone would be with me in 2 min....that was 16 hours age.   I went thru the same exercise this morning and added i wanted to terminate service that i never received.  and wanted a refund.   Chatty agent giving me the same drill that ded yesterday.