I had a schedule window of between 1pm-3pm i received text message that technician was on the property at 1pm and would place the inside equipment at my dooor. that never happened. wwhen i reached out on the site and connected to a chat agent. ...i was told someone would be with me in 2 min....that was 16 hours age. I went thru the same exercise this morning and added i wanted to terminate service that i never received. and wanted a refund. Chatty agent giving me the same drill that ded yesterday.