I started with just internet w/ very basic channels. A month later I went to upgrade and part of package is either home phone or home security. To get home security they want you to pay $100 installation fee and sign 2 year contract instead of one. I think this is totally ridiculous. I'm now paying an extra $100 a month and they can't waive the $100 installation fee with a 2 year contract. I'm going to do my one year and then I'm out. After I cancel my service they will probably give me all these offers to come back and it'll be you had your chance.