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Installation fee for new customer? And new home?

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Installation fee for new customer? And new home?

Hello. I’m sorry to disturb you but I scheduled an installation because my home has never been “connected” before. I have been told that it will cost $$ which I don’t understand given that I’m a first customer (and it seems that it will be a first for my home as well). I went to AT&T and they offered me to waive this fee.... may I know if there is anything you can do? If so, I’ll reconsider Xfinity given that my neighbor has it too. Thank you for your understanding. A (new) customer