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Installation Kit not Sent

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Installation Kit not Sent

I signed up for Internet & basic TV service March 30 and paid a deposit. It is April 9 and I have never received notification of the installation kit being shipped.
Official Employee

Re: Installation Kit not Sent

Hello Cneumo, I can provide your tracking information for the self install kit that was shipped. To better assist you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employee

Re: Installation Kit not Sent

Hi Cneumo, I don't see a reply back from you here or via private message so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!