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Insights community <Edited>

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Insights community <Edited>

I am beyond disappointed with Xfinity on all levels now. <Edited> I am forced to have a very unattractive plan with them ($110 for basic cable and Internet-which I will drop as soon as I graduate, and I will switch to mobile Verizon)I tried at least to get something back by filling their surveys. Well, I thought I was redeeming 100 points, just to get a message that I did redeem them, but I never received an Amazon gift card code or anything. I mean, this is too much even from them. And of course they have no point of contact on that survey website. 

Official Employee

Re: Insights community <Edited>

Hello, Alina204, thank you for taking the time to reach out to us here. I'm sorry to hear about the experience you've had, and I'd love to have the opportunity to turn this around. Please send me a PM with your first and last name to get started! 

I am an Official Comcast Employee.
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