Can someone please advise as to how to get Xfinity to FINALLY bury a cable line? We have a wire that runs 100 feet over our yard that has not been buried in nearly two months. We have been lied to by Xfinity customer service on four instances:
(1) When the line was installed and we were told it would be buried within 15 days
(2) after it wasn’t buried and we called customer service, we were told it would be another 15 days
(3) after it stil not complete and my child tripped and fell over the wire, the matter was escalated as a safety issue and we were told it would be completed within three days
(4) after three days passed, we called again and was told we would get an automated call at 11:27am the following day - once again, it didn’t happen.
We have over 1.5 hours on the phone with multiple customer service agents and so far no one has given us a truthful answer.
Any help is appreciated, especially before my child trips and hurts himself again.
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
I would like to take a look into the progress of this issue and make sure that line gets buried. Can you please send me a Private Message with your full name so I can help?
To send a private message, click my name "ComcastTambrey", then click "send a message".