This is not a complain .But is a inconvenience. Let me explain the fact :
Customer Service Care can`t answer that. Ispoke to them , but they are limited in what info or service can offer us.
I want to start a new service .Just the Internet service without Tv service.I`ve started with Comcast 5 years ago.I paid in last 3 years more than I should , for something that I never used. The TV. I need only the Internet.The plan is there on the XFinity page 2018, but the agents cant give us any new service under the excuse of " not a New Customer" or , you do not qualify , or the most unfair explanation...named "Downgrading" .I did something wrong? What should I do ?
I asked for a HeadQuarters phone or a web link for the top of the line office , also not in their ability to provide.
My question is ... If I quit this actual service and I go to a new provider and after a time I come back,... than they will consider me a new customer ? We have to do that ? They realy have to lose a customer and money for one year or more ?....... Hmmm. Its this a realy good bussiness strategy? Can anyone from your main office anser this question?
I just want to pay for what I use, so I consider that honest, right and fair for everybody.