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Incorrect bill after service cancellation

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Incorrect bill after service cancellation

Cancelled tv service via chat service on 6/12 to be effective 6/14.  Service ended 6/14. equiment returned to store.  Next bill even more expensive than the last which led to cancelling service in the first place.  Called.  First agent <Edited> said they had to go view a call log before they could cancel back to june 14. Transferred to billing person who could cancel effective now.  That person said she was cancelling back to june 14 after I explained problem.  That we would get a new bill in 24-48 hours.  Has been long past that but still no bill.  <Edited>

Official Employee

Re: Incorrect bill after service cancellation

Hello casper88, thank you for reaching back out here on our forums and I can help review your account/ bill with you and make sure everything is cancelled correctly.  Could you please send me a private message with your full name to begin?


Thank you 

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