About 3 weeks ago, after having my service disconnected, I re-signed up with Comcast via retention chat.
During the chat, I agreed to the "Instant TV and Blast Internet package that included Starz, Showtime and Cinemax for $59.99/month"
When my account was activated, I saw that the rep actually signed me up for "Instant TV and Blast Internet package that included Starz only for $54.99/month"
Over 2 weeks ago, via chat, I explained this issue and they said everything would be fixed shortly. I have not heard back from anybody and the plan is still incorrect on my account. I tried chatting again earlier today but they were less than helpful. This has been very frustrating trying to get this sorted out. The main reason I signed up for the plan was so I could have Showtime, and it's been almost 3 weeks now that I haven't received what I signed up for.
I have the chat log saved from when I agreed to the new plan. Here are some snippets below:
I've asked a Comcast employee to help you. You should expect a reply in this thread.
swanny1981, from what you've written, it looks like the only thing amiss are the premium channels--is that correct? Please send me a private message with your full name, address, and phone number for help.