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Inadequate customer service

New Poster

Inadequate customer service

I am a very frustrated new customer. Started with Xfinity 8/17. Have had continuous issues with billing my account timely and appropriately. Everything was set up initially, but each month there are issues. I terminated DISH due to their inadequate service, and I am close to that level now. I spent an hour on the phone with 2 CSRs and accomplished nothing. Very frustrated with customer service and the inability to resolve a simple issue.

Expert

Re: Inadequate customer service

Without posting your personal information, what is your simple issue?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Inadequate customer service

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.