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Impossible to get any customer service

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Impossible to get any customer service

Our neighborhood experienced a devastating tornado on March 3 of this year.  We were without service for two weeks, (understandable), but were not home when service was restored. It has been an issue since then.  The line was re-attached UNDER our gutter, there is a huge amount of slack wire hanging, and the box was left lying on the ground.  Since then our service has been sporatic. I am confident that the issues lie here.  I have continually tried to speask to a CCR over the months and have only been successful three times.  Each time I was given a date for repair but noone ever came.  ALL of the stores have been closed.  Meanwhile, I am billed full amount every month for my service.  I would refer you to Mr. Karinshak's statement on customer service on your web site.  I am exasperated at the zero options I am left with.