I cannot seem to access a way to cancel my Instant TV online or through customer service even though they promised it would be simple. I called a Comcast Agent who said he could not help. This has all occurred within 25 days of initiating the service. Is there a way to make this happen before splattering social media with negative comments toward Xfinity.
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
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Thank you for using the Xfinity Forums to get assistance in cancelling your Instant TV service. I'm sorry that you're having a hard time. I know just how to get this canceled for you and will be happy to do so. In order to get started, can you please send me a private message with your first and last name so I can access your account?
To send a private message, click on "ComcastChe” and then click “send a message". I look forward to chatting with you.