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New Poster

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Internet Outage

I'm trying to find out if internet service is out in zipcode 94133 San Francisco. I've tried referring to the service map, but it is unclear. I've restarted my modem and also tried to call Comcast and have also requested a callback, but nothing....

Diamond Problem Solver

Re: I

Check if there is a service interruption

You can check for service interruptions by:

  • Using the XFINITY My Account mobile app.
  • Logging into your Comcast account and clicking the check for service interruptions link.
  • Visiting the Xfinity Status Center.
  • Calling 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
  • If you've registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST)