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I went to the comcast store to change my primary account holder

Problem Solver

I went to the comcast store to change my primary account holder

using the same email addresse and nothings changed. How long does it take for changes to take effect I though since she was doing it on the computer I thought it would go in right away but I'm still locked out.

 

I'm now an authorized user so what am I supposed to do to get into my account to see my billing.

 

do I have to create another account name? or what's the deal.

Regular Contributor

Re: I went to the comcast store to change my primary account holder

LMFAO

 

all I had to do was create a new user name to get into my billing I went to the comcast store for nothing.

Official Employee

Re: I went to the comcast store to change my primary account holder

@Pharrell2 - The information is incorrect. You can create a new username and get access to My Account but in order to make any changes to the account - you have to be an authorized user. 

I am an Official Comcast Employee.
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